Thank you for shopping with myrrhis. We aim to provide dependable pet products and a smooth shopping experience. If there is a problem with your order, our customer service team is available to assist you.

For return-related or after-sales questions, please contact us at support@myrrhis.com. To help us review your request efficiently, please provide your Order Number and the email address associated with your purchase.

1. General Return Policy

Except where applicable law requires otherwise, purchases made through myrrhis are generally considered final after the order has been completed.

We do not normally accept returns or exchanges due to change of mind, personal preference, ordering the incorrect product, or no longer needing the item.

Exceptions may apply when:

• The product is damaged during shipping.
• The item has a confirmed manufacturing defect.
• An incorrect product is delivered as a result of a fulfillment error.

2. Damaged, Defective, or Incorrect Items

We take care to review products before dispatch. If your order arrives damaged, defective, or does not match the item you purchased, please contact us promptly.

Claims should be submitted within 7 days of the confirmed delivery date.

Please email support@myrrhis.com and include:

• Your Order Number
• The email address used for the order
• A clear explanation of the issue
• Photos or videos that clearly show the damage, defect, or incorrect product

Our customer support team will assess the information provided and determine an appropriate resolution.

Depending on the individual case, available solutions may include:

• A replacement item
• A partial refund
• A full refund

All claims are reviewed on a case-by-case basis.

3. Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow approximately 7–12 business days for the refunded amount to appear after processing has been completed.

The exact timing may vary depending on your financial institution, card issuer, or payment service provider.

4. Replacement Policy

myrrhis does not offer exchanges for alternative colors, sizes, styles, or other product variations based solely on customer preference.

Replacement items may be provided only when an approved claim confirms that the original product was damaged, defective, or incorrectly fulfilled.

Replacement availability is subject to current stock levels.

5. Return Authorization

Please do not send any product back before receiving instructions from our customer service team.

If a physical return is necessary, we will provide the relevant return instructions after reviewing and approving your request.

Items returned without prior authorization may be declined and may not be eligible for a refund or replacement.

6. Need Assistance?

If you have questions about this Return Policy or need help with an order-related issue, please contact our customer support team.

We aim to review eligible claims fairly and provide appropriate after-sales assistance whenever possible.

Brand Name: myrrhis

Email: support@myrrhis.com