Last Updated: August 8, 2026

Thank you for shopping with myrrhis. We strive to ensure that your pet products are prepared, shipped, and delivered as smoothly as possible. This Shipping Policy outlines our order processing, shipping, tracking, and delivery practices.

1. Order Processing

Once your order has been successfully submitted, our fulfillment team will begin preparing it for shipment.

Order processing usually requires 1–3 business days. During this period, we confirm product availability, perform basic quality checks, and prepare the package for dispatch.

Orders placed during weekends or public holidays will generally be processed beginning on the next business day.

2. Shipping Fees & Delivery Time

myrrhis provides international shipping to customers in many countries and regions.

• Standard Shipping Fee: USD $5.99 per order
• Estimated Delivery Time: 10–20 business days after dispatch

Estimated delivery times are provided as a general guideline and may vary depending on the destination, customs procedures, and local delivery services.

3. Shipping Delays

We work with logistics partners to support timely delivery, but delays may occasionally occur because of factors outside our direct control, including:

• Customs processing
• Severe weather
• Public holidays
• Transportation interruptions
• Increased seasonal shipping volume

We appreciate your understanding if unexpected delays affect your shipment.

4. Order Tracking

After your package has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You may use the provided tracking number to follow the progress of your shipment through a parcel tracking service such as 17TRACK.

Tracking details may require approximately 48–72 hours to become visible after the parcel has been transferred to the carrier.

5. Multiple Shipments

Orders containing more than one product may occasionally be divided into separate shipments for fulfillment or logistical reasons.

If this occurs, each parcel may have a separate tracking number and may be delivered on different dates.

6. Order Changes & Cancellations

If you need to update your delivery address, contact details, or order information, please contact us within 12 hours of placing your order.

Please email support@myrrhis.com and provide:

• Order Number
• Order Email Address
• Details of the requested change

We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once fulfillment or warehouse processing has started.

7. Failed Delivery Attempts

If the carrier is unable to complete delivery because no one is available to receive the parcel, a delivery notice may be left, or the package may be transferred to a nearby collection location.

Where required, customers are responsible for arranging pickup or redelivery directly with the shipping provider.

myrrhis is not responsible for packages returned because of inaccurate shipping information or because a parcel was not collected within the carrier's designated holding period.

8. Delayed Shipments

A temporary lack of tracking updates does not necessarily mean that a parcel has been lost.

If your tracking status has shown no update for more than 7 days, please contact our customer service team. Where appropriate, we will assist by making an inquiry with the shipping carrier.

9. Lost or Missing Packages

If the shipping carrier officially confirms that a parcel has been lost in transit, we will work with you to determine an appropriate resolution, which may include a replacement shipment or refund where applicable.

If tracking records confirm successful delivery to the address provided at checkout, myrrhis is not responsible for packages that are later reported missing or stolen.

Before contacting us, we recommend checking with household members, neighbors, building management, or the delivery carrier.

10. Shipping Locations

myrrhis ships to customers across many international destinations.

Depending on product availability and delivery efficiency, orders may be dispatched from different fulfillment locations or logistics partners.

If delivery to your destination is unavailable due to legal restrictions or carrier limitations, we will notify you and arrange an appropriate refund.

11. Customer Responsibilities

By placing an order with myrrhis, you acknowledge and agree that:

• Delivery periods are estimates and cannot be guaranteed.
• Customers are responsible for entering complete and accurate shipping information.
• Import duties, customs charges, taxes, or similar fees imposed by the destination country are the customer's responsibility unless otherwise stated.
• Responsibility for the shipment transfers after the carrier confirms delivery to the shipping address provided at checkout.

Contact Us

If you have questions about shipping, tracking, or delivery, please contact our customer support team.

To help us handle your inquiry efficiently, please include your Order Number and the email address associated with the order.

Brand Name: myrrhis

Email: support@myrrhis.com